Top 10 BPO Companies in Philippines for Outsourcing in 2024

The Philippines has almost 10 to 15% of the global BPO service market. Also, it is considered that the Philippines BPO sector is rising by 8 to 10% every year.

What if you could find a company that can do the trivial jobs on your behalf, even at a cheaper rate and better than yours? 

You would definitely love to ask for their service, right? 

There are many technical and lengthy tasks in an organization, such as IT services, document verification, HR services, finance, and so on. Automation and decentralization of work to minimize workload have become common practices in the business service sector. 

Here comes the Business process outsourcing (BPO) service providers. Since its inception, the BPO service model has taken the global business service sector by storm.

The Philippines is one of the global hot destinations for BPO services for many multinational corporations if top service quality in an affordable price range is the concern! As a powerful BPO service provider hub, it rules over competitors in Southeast Asia and the Western and Eastern regions. 

Metro Manila, the bustling heart of the Philippines, is a haven for BPO services, supporting numerous multinational corporations worldwide. Companies like P&G rely on Metro Manila’s BPO sector to manage a vast array of business services with exceptional efficiency. 

Given the rapid growth of the BPO sector in the Philippines, this blog will explore its evolution in more depth. We’ll explore the key factors that drove its rise to where it is today and what the future holds. 

Also, if you wish to hire any BPO companies in Philippines, what should you consider while looking for the right one? We have covered that topic in this blog as well. 

Finally, we will name the top 10 BPO service provider companies based in the Philippines but ruling the world!  

Overview of the BPO Industry in the Philippines

The BPO industry in the Philippines started in the early 1990s. It all started with call center services, but thanks to the country’s highly skilled workforce and impressive English proficiency, it didn’t take long for the industry to skyrocket. With the establishment of the first contact centers, the industry quickly grew into a multi-billion-dollar powerhouse. Today, the Philippines isn’t just participating in the BPO sector—it’s leading the way globally.

Major BPO Cities in the Philippines

The seasoned and highly trained workforce is the main key driver that has established the Philippines as a reliable outsourcing market in the global landscape. With the government’s support in enhancing educated and trained manpower and technological advancement, many cities have become urbanized, and the lives within these cities have developed significantly.  

The prime locations where the BPO service provider companies are mostly in – 

Metro Manila: Hosting 65% of BPO companies, it is the primary hub due to its advanced infrastructure and large talent pool. EMAPTA Versatile Solutions, OutForce, and Global Process Management are this city’s top BPO service providers.

Cebu: This city accounts for 15% of BPO companies and is known for its skilled workforce and growing tech ecosystem. Among many BPO firms in Cebu, Arcanys, a renowned BPO company, serves mostly in Switzerland. Another BPO service provider in Cebu, EB Call Center, has clients mostly based in the US, UK, Australia, Canada, and Singapore.

Apart from these two cities, Davao, Santa Rosa Laguna, Bacolod, Iloilo, and Dumaguete towns are home to many well-established and famous BPO companies in the Southeast region. 

Impact of BPO Companies on the Economy of the Philippines

The presence of BPO companies has significantly impacted the Philippines’ economy by creating job scopes for mass people and making options for foreign investments, causing overall economic growth to skyrocket. 

The BPO industry in this country continues to thrive, incorporate innovation, and drive competitiveness in the global outsourcing market. 

In 2023, the BPO sector generated $29.1 billion in revenue, with an annual growth rate of 7.5%, when this rate was 10.3% in 2022, as reported by the IT and Business Process Association of the Philippines (IBPAP). The Philippines’ BPO sector is already leading globally and has excellent potential to gain an even more significant international market share. 

Size and Growth of the BPO Industry in the Philippine

Many analysts predict the BPO sector in the Philippines will grow at an impressive rate of 8.8% annually, compared to the global average of 7.7%. This is expected to increase the industry’s contribution to the country’s GDP from 7% to 8.4% in the coming years.

The Philippines will expand its dominance, driven by favorable government policies, tax incentives, talent development, and infrastructure investments.

With continued support and strategic investments, the Philippine BPO industry is poised to become a major economic powerhouse. By 2028, the BPO sector is projected to grow to $58.9 billion, creating over 1.1 million new local jobs.

Impact of BPO Companies on Employment

For decades, the Philippine BPO industry has been the most fertile source of jobs for millions of people with different expertise and skills. Outsourcing has proven an effective measure of mitigating unemployment, improving Filipinos’ standard of living, and directly contributing to national GDP.  

As reported by the IT and Business Process Association of the Philippines (IBPAP), almost 7.5% of the nation’s GDP is generated from this sector. In addition, the Philippine IT-BPO industry alone created 1.44 million direct jobs and 3.61 million indirect jobs for Filipinos in 2021. According to the Philippine Enterprise Zone Association (PEZA), there are 788 registered Filipino BPO companies. 

How to Choose the Best BPO Company in the Philippines?

Deciding on one deserving company while outsourcing services offshore with everything you are looking for is a very challenging task. Checking specific terms like reputation, industry experience, service quality, scalability, and cost-effectiveness of the selected companies is crucial for your business’s growth and success. 

Factors to Consider When Selecting a BPO Company in the Philippines 

• Experience and Expertise

Expertise is needed, and experience is the key! 

When selecting a BPO provider, prioritize their industry experience and technical expertise. Experienced BPO companies understand clients’ goals and challenges while offering tailored solutions. 

Look for a provider with a strong track record of quality results and customer satisfaction. Verify their credentials through testimonials, past work samples, or case studies, and consider previous clients’ feedback as a reference.

• Cost

Would you hire a company if it asks you to pay an unreasonable amount for a job? 

Cost is a crucial factor in choosing a BPO partner. While outsourcing reduces overhead, a detailed financial analysis is essential. Choose a vendor with competitive pricing that doesn’t compromise quality. 

Be aware of potential hidden costs like communication, technology upgrades, and unexpected issues. 

Request a comprehensive cost breakdown to maintain budget alignment and avoid surprises.

• Technology and Infrastructure

For IT business process outsourcing (BPO) services, backdated software and technologies are not acceptable. It is mandatory to check if the service provider company has the proper technical infrastructure to take over your company’s job.  

Modern technology is vital for successful BPO projects. A tech-savvy provider will support your organization’s needs and enhance efficiency. 

Ensure your partner uses the latest tools and systems for your outsourcing tasks. For instance, if outsourcing customer service, choose a provider with an advanced omnichannel contact center. Request a demonstration or trial to assess their technology’s suitability.

• Data Security Policy

As data security is critical in today’s business operation dynamics, assess your BPO provider’s security measures and data protection practices. 

Ensuring compliance and safeguarding against breaches are fundamental factors if you wish to hire a BPO service company without worrying about potential risks. 

Partner with a provider with robust security policies, systems, and processes aligned with your values. Analyze their security agreements to protect your confidential information.

• Scalability

Scalability is everything you wish to get from your service provider company. 

For example, outsourcing payroll services can streamline tasks and offer comprehensive reports as your business expands.

Ensure your vendor can support growth without high costs, maintaining consistent performance regardless of complexity.

A BPO service provider should be able to adapt to changes and support business growth. 

The Highly Demanded Services Offered by BPO Companies in Philippines

One can expect a diversified range of services in the Philippines, from customer service to IT and technical support, back-office operations to health care, animation or game development, accounting, and financing solutions and this list will go on!  

Let’s have a quick glimpse of the services you can outsource from the BPO sector here – 

• Customer service: Voice services for inbound and outbound channels through English-speaking professionals, chat and email support, customer engagement analytics, call quality management, lead generation, sales, digital marketing services, social media, brand management, and so on are the mostly outsourced services as customer service in the Philippines outsourcing industry. 
• Human Resource: HR tasks like screening, hiring, managing talents, creating engagement and retention strategies, payroll processing, employee training, and benefits administration.
• Healthcare Management: They offer support to hospitals, clinics, and insurance companies, including medical billing, coding, patient scheduling, and healthcare information management.
• Financial Services: This outsourcing service sector in the Philippines handles services like processing financial transactions, managing records, risk management, compliance monitoring, and customer service for banking and financial institutions worldwide.
• Legal Process Outsourcing: One can outsource legal assistance and services like assisting law firms and corporate legal departments with documentation, legal research, drafting legal documents, patent services, and more.
• Information Technology Services: The outsourcing market in the Philippines is highly recommended globally because of its technological advancement and automation services at the best rate. Technology-related services including software development, IT support, network management, cybersecurity, programming, animation, graphics, videography, etc. are the common outsourced IT BPO services from the Philippines.
• Accounting and financial services: Bookkeeping and general accounting services, transaction management, financial data security, payroll management, tax and other regulatory compliance, financial planning and research, and financial reporting services.

Top BPO Companies in Philippines for Outsourcing in 2024 & Beyond 

When we decided to make a list of the top 10  BPO companies in Philippines, we considered the three key factors to judge them, based on the global search, global ranking, and the versatile range of services they offer. 

Here we present the top listed company names to consider. We made an effort to narrow down your research in the quest to find a suitable company in the Philippines for outsourcing services.

These companies have established themselves as leaders in the industry, earning recognition for their excellence and reliability.

Accenture Inc.

Accenture is one of the largest BPO companies in Philippines.

It started operating in 1985 and serves worldwide, starting from Asia Pacific, Europe, America, Africa, and other regions.   

In the Philippines, it has a network covering locations like Manila, Cebu, and Ilocos, and currently, over two lakhs of employees are employed in its 50+ branches. 

Why should you choose Accenture in the Philippines? 

• Accenture is renowned for delivering high-value IT outsourcing solutions for Salesforce, Oracle, SAP, and Adobe.
• Its primary services are customer service, talent acquisition, procurement, marketing, finance, and accounting. 
• It has implemented artificial intelligence (AI), machine learning (ML), and cloud computing solutions to enhance operational efficiency and drive innovation.
• It is a Fortune 500 company. 
• Accenture strongly emphasizes continuous learning and development. To stay honest with that ethic, it offers extensive training programs to help employees enhance their skills and advance their careers.

Big Outsource

Big Outsource is a Philippine-based company specializing in startups and Small and Medium Enterprises’ Business Process Outsourcing (BPO) services. It caters to North America, the United Kingdom, Australia, and the Asia Pacific clients, offering various outsourced support solutions.

Starting in 2014 with just five passionate team members, this company has become a premier outsourcing provider in the Philippines. Today, it proudly delivers exceptional services to over 50 clients at a time, ranging from innovative startups and successful SMEs to prominent multinational corporations.

Why should you choose Big Outsource in the Philippines? 

• The combined experience of operating in the outsourcing industry for almost 40 years has made it a highly seasoned and sought-after company for BPO services. 
• It offers call center, Back office, accounting, IT, software and gaming, and customer care BPO services. 
• They offer a most common project pricing range of $50,000 to $199,999, depending on the requirements requested. 

[24]7.ai

[24]7.ai is a contact center based in the Philippines that delivers AI-generated conversation services and operational experiences for business operations just like customers demand. 

It started operating in 2006. Since then, it has become one of the trusted BPO companies based in the Philippines.

With over 3000 employees, it has multiple branches in the heart of the Philippines, the Metro Manila region. 

Why should you choose [24]7.ai in the Philippines?

• [24]7.ai has incorporated AI, human insights, and deep vertical expertise to produce tailored and predictive client experiences, which have become the sole reason for its rise in the global customer service sector. 
• It has introduced a “Conversational AI platform” that can predict customers’ intent and deliver a flawless conversation service. This allows clients to establish strong relationships with their customers and build brand loyalty. 
• It possesses contact center experts capable of delivering naturally expert and consistent conversation across all digital and voice channels. 
• The BPO company delivers services on telecommunication and retail, agent service, etc.

Teleperformance

Starting its operation in 1996, Teleperformance has grown as the years passed and is preferred as a famous offshore contact center for outsourcing services in the global market.

As a popular offspring service provider, it offers customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, etc. 

There are almost 2 centers in different locations of the Philippines, like Manila, Antipolo, Baguio, Bacolod, and Cebu, and about 410,000 people are employed in these centers. 

Why should you choose Teleperformance in the Philippines?

• Teleperformance is a hub for over 500,000 employees globally and provides services in nearly 170 countries. 
• Our advanced offerings include HR management, order management, billing, accounting, financial services, analytics, automation, and cloud computing.
• For any global BPO company, the working environment should be favorable to keep the employees connected. This organization has been acknowledged as an employee-friendly organization multiple times.

Sutherland

Driven by hyper-automated technology blended with machine intelligence and humanized intelligence in the business service industry Sutherland is based in the Philippines.

This American company is known as one of the top BPO firms in the Philippines, with its head office in Taguig City, Philippines.

It offers Platforms as a Service (PAS) solutions, such as Sutherland Connects as an omnichannel contact center, Sutherland Conversational AI as a cognitive chatbot engine, Sutherland Sentinel AI as cyber security and privacy, Sutherland Anywhere as remote work solutions, Sutherland Robility as robotic process automation.

Why should you choose Sutherland in the Philippines?

• The company specializes in analytics-driven solutions that deliver transformational services.
• It streamlines the business process of its clients in the most sophisticated possible way while integrating advanced tech, analytics, and exceptionally talented team members. 
• Business process services like customer interaction services, digital finance, intelligent facilities management, smart hospitals, mortgage services, etc., are common services you can ask for.

Sitel Group

Sitel Philippines has become one of the country’s top names in customer experience services. Sitel has seen phenomenal growth since opening its doors in 1985 as an American call center company. It operates across 20+ locations accompanied by a dedicated team of over 160,000 workers. 

Sitel Philippines is headquartered in Metro Manila and has branches in cities like Baguio, Princesa, Makati, and Dagupan. It’s a success story that’s hard to ignore in the world of customer experience.

In 2021, Sitel Group acquired an American multinational BPO provider Tampa-based Sykes Enterprises, Inc.

Why should you choose Sitel Philippines in the Philippines?

• It offers sales, lead generation, online marketing, back-office support, and telesales services.
• It provides solutions worldwide, such as conversational AI, Generative AI, Contact center as a service, and Intelligent Automation.
• In 2008 International Information and Communications Technology (ICT) awarded Sitel as the BPO Company of the Year.
• The Philippine Economic Zone Authority (PEZA) awarded it the Outstanding Employer award in 2010, 2009, and 2005 for its extraordinary performance in creating job opportunities in the community.

JP Morgan

Since its founding in 1961, JP Morgan has been one of the largest financial BPO service provider companies ruling in the Philippines’ outsourcing sector. It has multiple offices in the Metro Manila region. 

In 1961, its operations in the Philippines began with a representative bank, and today there is a fully integrated franchise offering corporate and investment banking, commercial banking, equity, sales and trading, and treasury services.

J.P. Morgan has been operating in the Asia Pacific region for over 150 years and become a global leader in financial services while offering solutions in more than 100 countries today.

Why should you choose JP Morgan in the Philippines?

• Besides core financial services, it also offers corporate and investment banking and corporate infrastructure. 
• It has a global service center (GSC) in the Philippines, looking after its offshore BPO services, such as operations, research, IT, etc. 
• It has combined automated and AI technologies into its business model. 
• The core services are – asset and wealth management, financial technology, accounting, quality assurance, risk assessment and mitigation, project management, operation management, legal compliance management, etc.

IBM Daksh Business Process Services Philippines Inc.

In the Philippines, it has its HQ in the bustling heart of Makati, Metro Manila. 

IBM Daksh operates under the renowned name IBM Global Process Services and is at the forefront of the BPO industry.

This BPO giant extends its expertise to a diverse clientele, including Fortune Global 500 companies in telecommunications, retail, banking, and other industries. 

It has transformed many organizations worldwide through strategic reinventions and changing customer experiences with data and AI-enabled futuristic solutions. 

The deep technology expertise and market leadership in data analytics and AI made IBM unparalleled in the business process service market, streamlining prosperity for its client companies. 

Why should you choose IBM Daksh in the Philippines?

• This BPO service company offers solutions for both back-office and front-office operations in the outsourcing market.
• IBM is a pioneering company in the Philippines, that delivers customer care solutions and consultancies with satisfactory customer experiences while empowering employees and improving profitability.
• Through collaborative intelligent workflows with clients’ internal teams, IBM’s procurement consultants offer exponential technologies that include AI and automation.  
• It outsources supply-chain management, HR management, knowledge management, automated customer care support, etc. 

Infosys BPM

Infosys BPM is an end-to-end BPM outsourcing services provider in the global market that has proven its expertise and outstanding performance since its inception in 2007.

The two cities, Taguig and Muntinlupa in the Philippines, are two major service provider destinations of this company.  

By addressing business challenges through integrated IT and business process outsourcing solutions, the company takes care of critical business functions while transforming its brand image from ordinary to established.  

Why should you choose Infosys BPM in the Philippines?

• It helps companies by accelerating innovation, increasing productivity, reducing costs, and optimizing asset utilization.
• A vast number of services from this company are available to outsource – Annotation Services, BPM Analytics, Business Transformation Services, Customer Service, Digital Interactive Services, Finance and Accounting, Generative AI, Geospatial Data Services, Human Resources, Learning Services, Legal Process, Master Data Management, Robotic Process Automation, Sales and Fulfillment & Sourcing and Procurement, etc. 

Telus

Since 2005, with excellence in customer experiences, Telus has been well-known for its strong dedication to providing BPO services worldwide.

It has introduced robust infrastructure and innovative facilities to the customer care outsourcing industry in the Philippines.

TELUS International manages operations from 7 sites strategically located throughout metro Manila and 2 sites in Iloilo, summing up 9 CX and IT delivery centers in the Philippines. 

With almost 80% global team engagement and 26k+ Philippines-based team members, it’s supporting customer experience and digital IT outsourcing for some of the world’s top brands.

Why should you choose Infosys Telus in the Philippines?

• Telus is a proud outsourcing service-delivering entity in global market industries like technology, games, communication & media, retail & e-commerce, fintech, financial service, healthcare, travel and hospitality. 
• Currently, it has operations in 32 countries and 68 global delivery centers.  
• Besides winning awards in 2023 and 2024, among many others, the remarkable achievements are Forrester’s Innovation Consulting Services Landscape for Q1 2024, the Excellence In Customer Service Award in 2024, and being featured in the list of IAOP Global Outsourcing 100®.
• Telus International delivers outsourcing services for its clients worldwide, such as contact center, CX management, recruitment process, application service, cloud service, managed IT service, etc. 

Final Thoughts

The Philippines has been labeled as a “new tiger economy of Asia” by Wall Street Journals as the country has boomed, especially in the outsourcing sector, which marked this country as the “strongest and safest place for funds in the region” by the Deutsche Bank. To summarize, a bright future is coming for the Philippines with a stable economy, as the BPO business is here to stay for a long time.

Frequently Asked Questions (FAQ) of BPO Companies in Philippine: 

1. What are the top BPO companies in the Philippines for 2024?

The top BPO companies in the Philippines for 2024 include Accenture, Big Outsource, Teleperformance, 24/7 customer Philippines, Concentrix, Sitel, Alorica, Sutherland, IBM, VXI Global Solutions, and Infosys BPM.

2. What services do these top BPO companies offer?

These companies offer a wide range of services including customer support, technical support, IT services, finance and accounting, HR outsourcing, data analytics, and back-office operations.

3. Why should I choose a BPO company in the Philippines?

The Philippines is known for its skilled workforce, cost-effective services, cultural compatibility with Western countries, and strong government support for the BPO industry.

4. How do I select the right BPO company for my needs?

Consider factors such as the company’s industry experience, service quality, scalability, cost-effectiveness, technological capabilities, and client testimonials.

5. What are the benefits of outsourcing to the Philippines?

Benefits include access to a large pool of skilled professionals, cost savings, improved focus on core business activities, enhanced service quality, and round-the-clock operations due to time zone advantages.

6. What are the potential challenges of outsourcing to the Philippines?

Challenges can include managing communication across different time zones, ensuring data security, maintaining quality control, and adapting to different cultural norms.

7. How can I ensure data security when outsourcing?

Ensure the BPO company has robust data security measures, such as compliance with international data protection standards, secure infrastructure, and regular security audits.

8. Are BPO services in the Philippines cost-effective?

Yes, BPO services in the Philippines are generally cost-effective due to lower labor costs while maintaining high service quality.

9. How does outsourcing to the Philippines impact my business operations?

Outsourcing can lead to increased efficiency, access to specialized skills, cost savings, and the ability to focus more on strategic business activities.

10. What is the future outlook for the BPO industry in the Philippines?

The BPO industry in the Philippines is expected to continue growing, driven by advancements in technology, increasing demand for outsourcing services, and the country’s commitment to maintaining its position as a top outsourcing destination.